Q: What services do you offer?
A: We specialize in prior authorizations, denial appeals, and insurance verifications for medical, radiology, and DME practices. Our services are designed to reduce administrative burden and help your team stay focused on patient care.
Q: What types of practices do you work with?
A: We work with a wide range of specialties, with a focus on medical, radiology, and DME. If you’re unsure whether our services fit your practice, we’re happy to consult and see if there’s a good fit.
Q: Are your services HIPAA-compliant?
A: Yes. We operate under strict HIPAA compliance and sign a Business Associate Agreement (BAA) with every client to ensure full data security and patient confidentiality.
Q: How do we submit authorization requests?
A: Practices can submit requests via a secure client portal or by email. We’ll work with your team to create a simple, streamlined process that fits your daily operations.
Q: What’s your turnaround time for authorizations?
A: Most authorizations are processed the same day they are received. Urgent cases are prioritized, and status updates are communicated clearly throughout the process.
Q: What happens if an authorization is denied?
A: If we submitted the original authorization, we handle the first-level appeal at no additional cost. Additional appeal levels can be included in your package or billed per case.
Q: Can we cancel services at any time?
A: Yes! We offer no-obligation, flexible month-to-month agreements. You can cancel at any time with no penalties.
Q: How do you bill for services?
A: We offer both tiered monthly packages and per-authorization pricing. Pricing depends on your monthly volume and whether you require insurance verifications. We’ll help you choose the best fit for your practice.
Q: Will we have a dedicated contact?
A: Absolutely. You’ll have a dedicated account specialist who understands your practice and handles your authorizations with consistency and care.
Q: How do I get started?
A: Simply fill out our Contact Form or schedule a consultation. We’ll walk you through onboarding, sign a BAA, and get your practice set up within 1–2 business days.